Shipping policy
At COLIN BLACKWELL, we strive to deliver your premium New Zealand seafood orders in the safest, fastest, and most reliable way possible. Below is our clear and transparent shipping policy for all domestic and international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We aim to prepare and ship your purchases promptly to minimize waiting time and ensure you receive your fresh seafood in optimal condition.
2. International Shipping & Delivery Time
We provide reliable international shipping to most countries worldwide. Standard international delivery typically takes 7–14 business days, depending on destination, local logistics, and customs clearance speed.
For faster delivery, you can choose our expedited rush shipping option during checkout for shorter transit time.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your order’s total weight, package size, and delivery destination. The exact shipping fee will be clearly displayed at checkout before you complete your payment. There are no hidden fees or additional charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local processing fees set by your destination country’s customs authority. These fees are the recipient’s responsibility.
We highly recommend checking your local import regulations and relevant charges before placing your order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we prioritize product safety during transit. We use high-strength, shockproof, and fresh-keeping packaging materials to fully protect your items from damage, extrusion, and leakage during transportation.
For high-value orders, we offer optional shipping insurance at checkout, providing full protection and extra peace of mind for your purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package upon delivery. If you find any damage, leakage, or severe package deformation, please take clear photos, refuse signature acceptance, and contact our support team immediately.
If you discover any product quality issues after signing for your order, please contact us within 48 hours of delivery with valid proof. Our team will verify the issue promptly and arrange a suitable solution, including return, exchange, or compensation according to the situation.
7. Customer Service & Shipping Consultation
If you have any questions regarding shipping methods, delivery progress, customs clearance, or after-sales issues, our professional customer support team is always ready to assist you. We provide fast and detailed responses to resolve your concerns.
Thank you for shopping with COLIN BLACKWELL. We continuously optimize our logistics system to ensure every customer enjoys a fast, safe, and worry-free seafood shopping experience.